Privacy Policy

Introduction

AO IT Tech, Inc. ("Company," "we," "us," or "our") operates the Agent Ace platform and services. Agent Ace is a brand operated by AO IT Tech, Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, phone number)
• Business information (company name, industry, size)
• Payment information (processed securely through our payment providers)
• Communications you send to us
• Content you create or upload to the Services

Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Usage information (pages visited, features used, time spent)
• Log data (IP address, access times, referring URLs)
• Cookies and similar tracking technologies

Information We Collect From Callers and Message Senders

When you call, text, or message a business that uses Agent Ace, our AI receptionist interacts with you on that business's behalf. In doing so we may collect:

• The phone number or messaging identifier you contact us from
• Your name and any details you provide
• The content of your call or message
• Any appointment or scheduling information

We process this information on behalf of, and at the direction of, the business you are contacting.

Call Recording, Transcription, and AI Interaction

Our receptionist is an automated artificial-intelligence system, not a live human agent. To provide the service, calls and messages handled by Agent Ace may be recorded and transcribed in order to answer inquiries, qualify and capture leads, schedule appointments, and follow up. Where required by law, callers are notified that the interaction may be recorded. The businesses that use Agent Ace are responsible for ensuring appropriate notice and consent for interactions handled on their behalf.

We retain recordings and transcripts for 12 months and then delete them, unless a longer period is required to provide the service or to comply with law.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf, which may include our CRM and automation platform (GoHighLevel), our AI, voice, and telephony providers (such as Twilio), our calendar and scheduling integrations, our payment processor (Stripe), and our hosting and analytics providers (such as Vercel). These providers may use the information only to perform services for us.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We retain call recordings and transcripts for 12 months. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request that we correct inaccurate information
• Deletion: Request that we delete your information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to collect information and improve our Services. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Information Obtained Through Meta Platforms

When you interact with a business's Facebook Page or Messenger, we may receive information through Meta's platform, such as your message content and the identifier needed to respond to you. We use this information solely to respond to and manage those conversations on the business's behalf. Our use of information obtained through Meta complies with Meta's Platform Terms and Developer Policies. You may request deletion of information we obtained through Messenger as described in the "How to Request Deletion of Your Data" section above.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

AO IT Tech, Inc.
d/b/a Agent Ace
Email: angel.olivera@getagentace.com (Privacy & Legal Inquiries)