Privacy Policy
Last updated: July 2026
Introduction
AO IT Tech, Inc. ("Company," "we," "us," or "our") operates the Agent Ace platform and services. Agent Ace is a brand operated by AO IT Tech, Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account information (name, email address, phone number)
- Business information (company name, industry, size)
- Payment information (processed securely through our payment providers)
- Communications you send to us
- Content you create or upload to the Services
Information Collected Automatically
When you use our Services, we automatically collect certain information, including:
- Device information (browser type, operating system, device identifiers)
- Usage information (pages visited, features used, time spent)
- Log data (IP address, access times, referring URLs)
- Cookies and similar tracking technologies
Information We Collect From Callers and Message Senders
When you call, text, or message a business that uses Agent Ace, our AI receptionist interacts with you on that business's behalf. In doing so we may collect:
- The phone number or messaging identifier you contact us from
- Your name and any details you provide
- The content of your call or message
- Any appointment or scheduling information
We process this information on behalf of, and at the direction of, the business you are contacting.
Call Recording, Transcription, and AI Interaction
Our receptionist is an automated artificial-intelligence system, not a live human agent. To provide the service, calls and messages handled by Agent Ace may be recorded and transcribed in order to answer inquiries, qualify and capture leads, schedule appointments, and follow up. Where required by law, callers are notified that the interaction may be recorded. The businesses that use Agent Ace are responsible for ensuring appropriate notice and consent for interactions handled on their behalf.
We retain recordings and transcripts for 12 months and then delete them, unless a longer period is required to provide the service or to comply with law.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With vendors who perform services on our behalf, which may include our CRM and automation platform (GoHighLevel), our AI, voice, and telephony providers (such as Twilio), our calendar and scheduling integrations, our payment processor (Stripe), and our hosting and analytics providers (such as Vercel). These providers may use the information only to perform services for us.
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us permission to share
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. We retain call recordings and transcripts for 12 months. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information provided below.
How to Request Deletion of Your Data
To request access to or deletion of your personal information, email angel.olivera@getagentace.com with your request and the phone number or messaging identifier you used. We will verify your request and respond within 30 days. If your information relates to a specific business that uses Agent Ace, we may coordinate with that business to fulfill your request.
Instagram and Facebook data. To delete information we obtained through Meta — including a connected Instagram or Facebook account — you can either remove the Agent Ace app from your Instagram or Facebook settings, which automatically severs our access and triggers deletion of the associated account data, or email us at angel.olivera@getagentace.com and we will delete it and confirm.
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
Information Obtained Through Meta Platforms (Facebook & Instagram)
Facebook Pages and Messenger
When you interact with a business's Facebook Page or Messenger, we may receive information through Meta's platform, such as your message content and the identifier needed to respond to you. We use this information solely to respond to and manage those conversations on the business's behalf.
Instagram Business Accounts
A business that uses Agent Ace may connect its own Instagram Business or Creator account through Instagram's official login. Agent Ace never receives or stores your Instagram password — only an access token that the account holder grants and can revoke at any time. When an account is connected, we may access and process the following, strictly to operate the service the business asked for:
- Basic account information — the connected account's username and ID, and its own recent media, used to confirm the correct account is linked and to display the account's content back to the business.
- Content publishing — after the business owner reviews and approves a draft, we publish the approved post or reel to their own Instagram account on their behalf. Publishing is always initiated by the business and gated on their approval; nothing is posted automatically without it.
- Insights — read-only performance metrics (such as reach, likes, comments, saves, and shares) for the business's own media, shown to the business so it can understand how its content performed.
- Comments and messages — where the business enables these features, we may read and respond to comments and direct messages on the business's behalf, subject to the business's approval settings.
We access only the connected business's own account. We do not sell information obtained through Meta, and we do not use it for advertising or for any purpose other than providing the service to the business that connected the account. Our use of information obtained through Meta complies with Meta's Platform Terms and Developer Policies.
You can disconnect an Instagram or Facebook account at any time — from within Agent Ace or by removing the app in your Instagram or Facebook settings. Removing the app automatically severs our access and triggers deletion of the associated data. You may also request deletion of information we obtained through Meta as described in the "How to Request Deletion of Your Data" section above.
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
AO IT Tech, Inc. d/b/a Agent Ace Email: angel.olivera@getagentace.com (Privacy & Legal Inquiries)